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Digital Agency Operations Director (Remote)

  • Remote
    • Toronto, Ontario, Canada
  • Operations

Job description

About Jumpfactor
 8-time Growth500 agency driving $1.9B+ in client revenue for MSP and B2B tech companies. Largest in our niche, scaling 5X.

The Role
 Own end-to-end agency operations across SEO, Content, Web, Paid, Email, Social, and Design. Lead 8 functional heads, 70 team members to ensure KPI performance, client ROI, and elite execution. Full accountability for delivery quality, team performance, and operational excellence.

What You’ll Own

  • Lead 8 leaders and a team of 70

  • Drive KPI performance + client ROI

  • Capacity planning, hiring, profitability

  • Enforce SOPs, playbooks, accountability

  • Remove roadblocks, ensure delivery quality

What You Bring

  • 8+ years experience (4+ in marketing/project mgmt)

  • 4+ years managing 10+ (scaled 50–100 teams)

  • Strong across digital channels (SEO, paid, web, etc.)

  • Proven in $15M-$50M+ environments

  • Systems + KPI-driven operator

  • Strong leader, highly organized, data-driven

  • Agency experience + EOS familiarity (asset)

Not for You If

  • You avoid tough calls or accountability

  • You prefer strategy over execution ownership

  • You can’t operate in high-performance environments

Why Jumpfactor

  • 100% remote, high-performance team

  • 5X growth trajectory

  • Paid learning + development

  • High ownership and impact

Join a Winning Team
 8 Growth500 awards. $1.9B+ revenue driven. Built for operators who deliver.

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