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Sr. Digital Marketing Account Manager

  • Remote
    • Toronto, Ontario, Canada
  • Account Management

Job description

WHO WE ARE:
Jumpfactor is an award-winning, 7-time Growth500 Fastest Growing Agency in Canada. We are a dynamic, fast-paced, and highly specialized digital marketing agency focused on helping Managed Service Providers (MSPs) and B2B tech companies achieve massive growth. With over $1.6 Billion in client revenue generated, we are recognized globally as a top-tier MSP growth expert.

We’re looking for driven, resourceful professionals who take ownership of their work, love building and optimizing, and have a passion for delivering exceptional outcomes. If you’re someone who enjoys solving complex problems, pushing boundaries, and leading in the ever-evolving digital landscape, Jumpfactor is the place for you.

ROLE OVERVIEW:

In this senior role, you will play a crucial part in the success of our client's digital campaigns. Your expertise in customer success, account & stakeholder management, and project management will be essential in retaining and growing the business with our clients. You will work closely with a team of implementers and collaborate with clients to ensure strong campaign performance and demonstrate consistent value and ROI. This role has the potential to fast-track to a Team Lead or Director position.

Jumpfactor’s CORE VALUES:

  • Be STRATEGIC

  • Be PASSIONATE

  • Be TENACIOUS

  • Prioritize LEARNING

  • Embrace TEAM

  • Maintain INTEGRITY

WHY EMPLOYEES LOVE JUMPFACTOR:

  • Very competitive compensation package.

  • 100% Remote work.

  • You will work with a very skilled international team.

  • Endless growth opportunities and career advancement.

  • Performance-based bonuses that recognize your impact.

  • Access to paid training, courses, events, and conferences.

  • Enjoy paid social events that foster team camaraderie.

  • Engage in weekly learning programs to stay ahead.

  • Harness state-of-the-art technologies and tools for excellence.


QUALIFICATIONS:

  • 4+ years of hands-on account management or customer service experience

  • 2+ years of a strong track record of managing Key Performance Indicators (KPIs) focusing on account growth, client retention, and satisfaction.

  • 2+ years of project / task management experience.

  • Experience in mentoring junior Account Managers

  • High level of tech savviness and software proficiency.

  • Exceptional written and oral communication skills.

  • Strong organizational skills with meticulous attention to detail.

  • Some experience or strong interest in SEO & Digital marketing.

ROLE AND RESPONSIBILITIES:

  • Maintain a Net Promoter Score (NPS) of 8+ across a set of 10-18 clients.

  • Comfortably handle the larger/ enterprise accounts within your pod

  • Efficiently manage project scope, deadlines, and client expectations

  • Serve as a strong example for junior account managers

  • Demonstrate value and work completed to clients with a focus on leads & ROI.

  • Build rapport with all client stakeholders at all levels

  • Maintain retention levels & grow/ upsell accounts within target KPIs

  • Educate and coach your clients on best practices while holding them accountable for their tasks & approvals required for the campaigns to succeed.

  • Collaborate and work closely with your team of specialists to be able to flag issues, and provide work summaries to your clients transparently.

  • Demonstrate strong leadership & coaching ability

MINIMUM REQUIREMENTS:

  • Minimum 4+ years of account management experience

  • Proven relationship-building skills and/or client communication experience

  • Experience or Strong interest in SEO and digital marketing

  • The desire to learn and teach marketing techniques and best practices

  • Unique strength in communication and client relationship management

  • Experience in some level of project coordination or management

NEXT STEPS:

If you're excited about this opportunity and believe you're a strong fit, we invite you to apply. Successful candidates will undergo a series of short assessments to further evaluate their potential.

Job Type:

Full-time, Permanent, 100% Remote

Job requirements

  • Minimum 4+ years of account management experience

  • Proven relationship-building skills and/or client communication experience

  • Experience or Strong interest in SEO and digital marketing

  • The desire to learn and teach marketing techniques and best practices

  • Unique strength in communication and client relationship management

  • Experience in some level of project coordination or management

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