Sr. Digital Marketing Account Manager

WHO WE ARE:

Jumpfactor is an Award-winning 7-time Growth500 Fastest growing Agency in Canada, and we are seeking a dynamic and experienced Digital Marketing Account/Project Manager to join our team. As a fast-growing and integrated digital inbound marketing agency specializing in B2B services and technology marketing, we are on the lookout for motivated self-starters who are passionate about driving growth and achieving results.

ROLE OVERVIEW:

In this senior role, you will play a crucial part in the success of our client's digital campaigns. Your expertise in customer success, account & stakeholder management, and project management will be essential in retaining and growing the business with our clients. You will work closely with a team of implementers and collaborate with clients to ensure strong campaign performance and demonstrate consistent value and ROI. This role has the potential to fast-track to a Team Lead or Director position.

CORE VALUES:

• Strategic: We think ahead and craft the path to success.
• Passionate: Our enthusiasm drives exceptional results.
• Tenacious: We overcome challenges with unwavering determination.
• Keep Learning: Continuous growth powers our innovation.
• Embrace Team: Together, we achieve more.
• Integrity: Honesty and ethics guide our actions.

WHY EMPLOYEES LOVE JUMPFACTOR:

• Very competitive compensation package.
• 100% Remote work.
• You will work with a very skilled international team.
• Endless growth opportunities and career advancement.
• Performance-based bonuses that recognize your impact.
• Access to paid training, courses, events, and conferences.
• Enjoy paid social events that foster team camaraderie.
• Engage in weekly learning programs to stay ahead.
• Harness state-of-the-art technologies and tools for excellence.

QUALIFICATIONS:

• 4+ years of hands-on account management or customer service experience
• 2+ years of a strong track record of managing Key Performance Indicators (KPIs) focusing on account growth, client retention, and satisfaction.
• 2+ years of project / task management experience.
• Experience in mentoring junior Account Managers
• High level of tech savviness and software proficiency.
• Exceptional written and oral communication skills.
• Strong organizational skills with meticulous attention to detail.
• Some experience or strong interest in SEO & Digital marketing.

ROLE AND RESPONSIBILITIES:

• Maintain a Net Promoter Score (NPS) of 8+ across a set of 10-18 clients.
• Comfortably handle the larger/ enterprise accounts within your pod
• Efficiently manage project scope, deadlines, and client expectations
• Serve as a strong example for junior account managers
• Demonstrate value and work completed to clients with a focus on leads & ROI.
• Build rapport with all client stakeholders at all levels
• Maintain retention levels & grow/ upsell accounts within target KPIs
• Educate and coach your clients on best practices while holding them accountable for their tasks & approvals required for the campaigns to succeed.
• Collaborate and work closely with your team of specialists to be able to flag issues, and provide work summaries to your clients transparently.
• Demonstrate strong leadership & coaching ability

MINIMUM REQUIREMENTS:

• Minimum 4+ years of account management experience
• Proven relationship-building skills and/or client communication experience
• Experience or Strong interest in SEO and digital marketing
• The desire to learn and teach marketing techniques and best practices
• Unique strength in communication and client relationship management
• Experience in some level of project coordination or management

NEXT STEPS:

If you're excited about this opportunity and believe you're a strong fit, we invite you to apply. Successful candidates will undergo a series of short assessments to further evaluate their potential.

Job Type:

Full-time, Permanent, 100% Remote

• Minimum 4+ years of account management experience
• Proven relationship-building skills and/or client communication experience
• Experience or Strong interest in SEO and digital marketing
• The desire to learn and teach marketing techniques and best practices
• Unique strength in communication and client relationship management
• Experience in some level of project coordination or management