Digital Agency Operations Director

Jumpfactor is an award-winning, 7-time Growth 500 fastest-growing marketing agency in Canada. We are currently looking for an experienced and highly organized digital operations director to join our dynamic team. Specializing in digital marketing, Jumpfactor is driven by a commitment to delivering measurable results for managed IT & cybersecurity firms. We are the largest pure digital agency in our niche with plans to grow 5X in the next four years.

Role Overview:

As a Digital Operations Director, you will play a key role in ensuring the seamless execution of operational processes across all service lines. You would oversee and manage a team of ~8 cross-functional leaders, including the following departments : SEO, Content , Web Dev, Design, Paid Media, Email Marketing & Automation, and Social Media.  In this role, you are ultimately accountable for ensuring that all functional teams are delivering high-quality work, ensuring the teams are performing at an elite level, and maintaining a high bar for excellence, as measured by clear KPIs and goals.

What success looks like in this role…

• Clients consistently achieve the ROI expected from our services

• Functional managers are all exceptional at holding a bar of performance for their teams

• Issues are proactively resolved by team members in alignment with our core values

• KPIs are consistently achieved weekly, monthly and quarterly across individuals and teams

• Tough decisions are made rapidly and managers and directors jump in when required to ensure nothing slips

• Protecting organizational profitability by managing capacity and accurately forecasting hiring needs.

• Adherence to playbooks and KPIs is front and center daily with an extreme focus on accountability

Jumpfactor's CORE VALUES:

• Be STRATEGIC

• Be PASSIONATE

• Be TENACIOUS

• Prioritize LEARNING

• Embrace TEAM

• Maintain INTEGRITY

WHO YOU ARE:

• Min. 8+ years experience w/ 4+ years hands on marketing & project management (must have)

• Well versed in SEO, inbound, content, social, & web dev, email, paid, design

• Min. 4 years management of team sizes of 10+ direct reports (must have)

• Tenure & achievement in a growth environment/overseeing teams of 50-100 team members

• Highly systems-focused with experience in SOPs, KPIs, and building high-performance teams

• Proven in coaching & managing performance in multiple 8 figure revenue firm ($15-$50M+)

• You “love” people management and consider it a passion 

• Exceptionally strong in interpersonal skills and in collaboration

• Experienced in making tough calls on personnel with zero tolerance for mediocrity

• Heavily data driven for tracking success in all areas

• Must be extremely organized, detail oriented, disciplined, & resourceful

• Highly proficient in leveraging AI to optimize marketing execution.

• Familiarity with Traction EOS or Rockefeller habits is a major asset

• Experienced in an Agency environment is a major plus

• Proactively able to manage workload and resources across a team

• You’re obsessed with Details and the “right” type of “micromanagement” is your Superpower
  

RESPONSIBILITIES:

Operational Excellence:

• Managing a team of 8+ functional managers, who lead a total of ~70 people.

• Running weekly team meetings with managers, ensuring deliverables & results are being met.

• Manage capacity planning and hiring budgets aligned with forecasted needs of the business.

• Ensure roadblocks are removed and milestones are met, being hands-on when needed.

• Leverage automation and new technologies to drive value for clients.

• Ensuring project profitability and ROI for clients.

Leadership Team Accountability & Management:

• Holding team members accountable for KPIs, results, and SOP adherence.

• Coach, mentor, recruit team members, and build skills with measured goals.

• Ensure a constant line of succession is elevated from across the organization among your leadership team.

• Inspire high energy, enthusiasm, and a culture of excellence aligned with core values.

• Instill and oversee a culture of auditing and measurement for quality standards by all managers

• Manage a consistent company wide method for coaching and training according to playbooks

• Coach, mentor and elevate all functional managers up or out (to other non manager roles if required)

• Reporting to and working with the Head of Agency Operations.

KPI Management & Adherence:

• Forecast and track client campaign performance via KPI dashboard.

• Track and oversee manager adherence to management standards and implementer standards

• Ensure SLAs for performance are maintained to ensure consistent quality work

• Ensuring risks are handled, milestones are met, and performance issues are corrected.

Service Delivery Innovation:

• Create, document, & streamline systems and processes for each functional area.

• Constantly learn new trends and strategies of inbound marketing.

• Manage and ensure quality standards for all deliverables via QA.

• Work closely with other department directors form Product to Sales to Media to ensure Company goals are achieved

Next Steps: If you are excited about this opportunity and meet the qualifications, we invite you to apply. Successful candidates will undergo a series of assessments to further evaluate their potential.

Job Type: Full-time, Remote