Outbound Team Lead

WHO WE ARE:

Jumpfactor is an Award-winning 7-time Growth500 Fastest Growing Agency in Canada, and we are seeking a dynamic and experienced Outbound Team Lead to join our team. As a fast-growing and integrated digital inbound marketing agency specializing in B2B services and technology marketing, we are on the lookout for motivated self-starters who are passionate about driving growth and achieving results.

ROLE OVERVIEW:

As an Outbound Team Lead at Jumpfactor, you will play a pivotal role in driving the success of our Outbound Marketing efforts. Your primary responsibility will be managing a team of Outbound and Email Nurture Specialists, ensuring they achieve and exceed KPIs through effective digital and outbound marketing techniques. In this client-facing role, you will be reporting progress and updates to clients, ensuring alignment with their goals and addressing any concerns promptly.

JUMPFACTOR’s CORE VALUES:

• Be STRATEGIC

• Be PASSIONATE

• Be TENACIOUS

• Prioritize LEARNING

• Embrace TEAM

• Maintain INTEGRITY

WHY EMPLOYEES LOVE JUMPFACTOR:

• Very competitive compensation package.

• 100% Remote work.

• You will work with a very skilled international team.

• Endless growth opportunities and career advancement.

• Performance-based bonuses that recognize your impact.

• Access to paid training, courses, events, and conferences.

• Enjoy paid social events that foster team camaraderie.

• Engage in weekly learning programs to stay ahead.

• Harness state-of-the-art technologies and tools for excellence.

QUALIFICATIONS:

• 4+ years of hands-on experience in digital marketing preferably outbound 

• Specifically at least 2+ years managing a team of implementors

• Strong client facing experience of at least 1-2 years

• History of achieving clear KPIs via direct reports for at least 2+ years.

• Knowledge of LinkedIn’s features, algorithms, and best practices preferred.

• 1+ year of project / task management experience.

• Exceptional written and oral communication skills.

• Strong organizational skills with meticulous attention to detail.

• Experience or strong interest in Lead generation & Outbound marketing.

• Very comfortable with Data export, manipulation and migration

• Ability to break down complex processes into understandable steps.

• Understanding of lead management (MQL, SQL, etc)

ROLE AND RESPONSIBILITIES: 

• Efficiently manage a team of up to 10 Outbound, & Email Nurture Specialists

• Hold team members accountable for KPIs, results, and SOP adherence

• Build rapport with clients and ensure client issues are addressed

• Work closely with your team to flag issues, and provide work summaries to clients 

• Learn and train team on all technical setups related to email deliverability, warming, Linked outbound strategies, copy and workflows required for the same 

• Provide consistent daily and weekly coaching, redirects and team member feedback

• Continuous Improvement: Regularly update and refine the outbound processes / best practices based on evolving business needs, industry changes, and team feedback

• Ensure roadblocks are removed, milestones met, being hands-on when needed

• Manage and ensure quality standards for all deliverables via QA

• Leverage automation, AI and new technologies to drive value for clients

• Forecast and track client campaign performance via KPI dashboard

• Constantly learn new trends and strategies of digital Outbound Marketing

NEXT STEPS:

If you're excited about this opportunity and believe you're a strong fit, we invite you to apply. Successful candidates will undergo a series of short assessments to further evaluate their potential.

Job Type: 

Full-time (9 am to 5:30 pm EST), Permanent, 100% Remote